John Kendellen

Background

About John Kendellen

Analyzes work at home network connections utilizing Cisco's Thousand Eyes. Oversees work at home internet requirements. In the past also was IT Advisor leading a team assisting associates with the transition to working at home. Developing processes, work flows and providing outstanding customer service. Lead PC tech in a large company with experience in leading projects involving large scale moves and pc refresh in addition to providing outstanding customer service in handling day to day hardware and software requests. Specialties: Certifications: MCSA, MCP, A+, Network+, Dell * Platforms: Microsoft Windows operating systems; Support for laptops and desktops; HP, IBM, Canon, Minolta printers and equipment. Blackberry and various handheld device technologies * Networking: TCP/IP, Ethernet, VPN * Tools: Microsoft Office System, Microsoft Project, Microsoft Visio, Symantec Ghost, multiple virus protection Utilities. Various software distribution systems, TSRM, HP Service Center, Remedy trouble ticket systems.