John Koontz
Enterprise Process Coordinator Analyst at Denovo Ventures Llc
Based in Denver, United States
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Seniority
Staff
Department
Other
Location
Denver
Industry
IT Services and IT Consulting
Company size
260
Contact information
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j•••••••@denovo-us.com
Phone
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Background
About John Koontz
Information Technology: Tier 1 Support technician currently working in the Network Operations Center. Responsible for monitoring a wide range of managed services and hosted client servers and computer network systems through the use of N-Central and other alert triggering systems. Perform assigned system updates on both MS Window and Linux/Unix based systems as required. Perform variety of basic troubleshooting and common fixes as directed by knowledge base articles and other resources. Comfortable with use of command line interface and other tools needed to perform assigned duties. Perform system administration utilizing Active Directory for clients as needed. Tier 2 Help Desk Agent for the US Postal Service supporting their Automated Postal Center machines. Demonstrate excellent documentation skills through the creation and tracking of tickets opened to troubleshoot a wide range of issues on the USPS APC machines.
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