John Kreil

Background

About John Kreil

Extremely customer focused with a commitment to meeting and exceeding customer expectations with high quality delivery of milestones. Voice/Data cabling (Austel license). White card •Specific Expertise Around PABX Environments. •Call Centre Telephony Systems •VOIP & Virtualization of Telephony Environments. •Manage Video Conference (via East Net) for numerous Locations. •Outstanding Problem Solving skills - ability to review and approach a problem from varying aspects dependent on required outcomes. I/m one who thinks solutions not problems. •Exceptional Communications Acumen – a keen ability to identify and understand Communication auditing contained within Adds, moves, changes & impacts. •Handled P1 incidents and ensured a Post Incident Review (PIR) was documented and contributed to a Process Compliancy Report including recommendations for process improvement •Avaya Aura – IP Technical Basic Implementation Workshop •Avaya Aura – Session Manager for System Administrators •Manage of Audio/Visual for In-House/Foxtel TV, Digital Signage. •Comprehensive understanding of project management principles.