John Lam

Background

About John Lam

End to End 5G Cloud Solutions Architect and IT Network Engineer with experience in Telco cloud and data center solutions for industry leaders. I build the cloud from the ground up, deploy VNF/CNFs, orchestrate and automate everything using a CI/CD pipeline. I specialize in Cloud Native deployments and integration. My Motto is "Deploy anything on anything." Excellent academic qualifications include a Master of Science in Telecommunication & Network Engineering from Southern Methodist University (2017). Proficient in determining system requirements and resolving technical issues quickly. Skilled in providing effective leadership in fast-paced, deadline-driven environments. Outstanding presentation and communication skills, understanding business requirements to cross-collaborate and achieve goals. Building a 5G E2E Cloud-Native core from the ground up Leveraging Infrastructure as Code to rapidly deploy cloud VNF and Container Network Functions Nokia Spotlight Award Winner Received recognition from clients with the Avaya Client Choice Award for exceptional service, knowledge, and support, demonstrating leadership, time management, and crisis management skills. Collaborated within the Global Support Services team to provide outstanding support to business units worldwide, including day-to-day interaction with Fortune 500 customers. Achieved 100% satisfaction in customer issue resolution on Avaya Data products, taking escalations from Level-2 GNPS for Service Providers and major enterprise customers. Effectively communicated process and system changes both in/outside the group or company. Supported Corporate Strategies, network modernization projects, and further integration projects by delivering project results and synergy cost savings.