John Magemeneas

Background

About John Magemeneas

I am an Information Technology professional with business leadership experience, strong media and communication skills, and a Master of Business Administration-MBA. My areas of expertise include Service Delivery, Project Management, Customer Satisfaction, Vendor Management, Team Management, Business Analytics and Problem-Solving. Consistently recognized for leadership, hard work, and a can-do attitude.I’ve had the pleasure of managing nationwide service delivery for large corporations including Kemper, McDonald's, Sears, and Kmart. Collaborations with Service Executives, Sales Executives, Engineering, and Technical support teams have resulted in establishing the highest customer satisfaction, minimizing costs, and increasing revenues. My work has included leading a large team of print technicians providing cost-effective, quality delivery of support and services to high-end Ricoh customers and leading IBM and vendor technicians in resolving product issues with prompt solutions. As a kid, I took apart toys, clocks, anything that I could find to see how they worked and then tried to put them back together. Even though I tortured my family at times, this interesting trait has served me well in my professional career. My early career experience with IBM as a technician, made me realize that I was really good at resolving issues and managing difficult customers and situations. It helped me move upwards into various service management roles.Today, I am a partner to my customers. I understand their business and needs, utilize my skill set and industry experience to provide solutions to help them reach their goals. I strive each day to make a positive impact and I look forward to new opportunities to contribute.