John Markowitz
Substitute Teacher at Kelly Education - Broward County Public Schools
Based in Tampa, United States
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Seniority
Staff
Department
Education
Location
Tampa
Industry
Staffing and Recruiting
Company size
67
Contact information
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j•••••••@kellyeducationjobs.com
Phone
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Background
About John Markowitz
Extensive experience in end user support environments including varying levels of supervisory experience. Supervised the work of Service Desk Analyst I and Service Desk analyst II positions. Experience with training as well as development of knowledge base content. Well versed in managing customer perceptions and building strong relationships with clients as well as other departments across the enterprise. A superb attention to detail necessary for identifying and reporting trends in incoming calls and tickets. Familiar with ITIL, several ticket tracking applications (Remedy, CA Service Desk, Jira, Ivanti Web Desk, to name a few), Microsoft Windows, Microsoft Office, O365, Active Directory, SAP, Workday, SuccessFactors, Quest Password Manager, Bomgar, LogMeIn, CA Support Bridge, Dameware, Skype for Business, WebEx and other industry-standard applications.
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