John Molnar

Background

About John Molnar

Service Industry Business Manager | Operations, Training & Vendor Relations I am an accomplished business manager with extensive experience across residential and commercial service industries—including Appliances, HVAC, Plumbing, Electrical and CNC Machinery. My core strengths lie in operations leadership, vendor and service technician training, and business development. I specialize in managing and supporting service providers, vendor partners, and installation professionals to improve performance, enhance customer satisfaction, and drive long-term success. Throughout my career, I’ve prioritized front-line training and the strategic use of customer feedback tools such as NPS to boost satisfaction and retention. I’ve built and nurtured lasting relationships with Authorized Service Providers (ASPs), franchise and factory technicians, and dealership stakeholders to support product knowledge, service quality, and brand reputation. My work also includes overseeing cross-functional staff and managing daily operations to achieve key performance indicators and business goals. I've led regional marketing initiatives and organized Town Hall events to strengthen vendor engagement and reinforce customer loyalty. I bring a collaborative mindset, a passion for team success, and a commitment to building strong partnerships across company departments, resulting in long-term customer satisfaction and sustained organizational growth.