John Moore

Background

About John Moore

Experienced Customer Operations Lead with 10+ years of expertise in operations management, customer service, and team development within a fast-paced retail environment. Proven track record of optimizing administrative processes, improving customer experience, and leading cross-functional teams to achieve operational excellence. At Publix Supermarket, I’ve successfully coordinated daily operations for over 20 staff members, managed $20K+ in daily cash reconciliations, and reduced fraud incidents by 30% through proactive alert response and process improvements. I thrive in collaborative, people-first environments and have led onboarding and training initiatives that cut ramp-up time by 40% while boosting team performance. Known for my attention to detail, customer advocacy, and ability to streamline systems, I continuously drive process improvements that enhance both employee engagement and customer satisfaction. I’m passionate about creating inclusive, high-performing teams and using data-driven decisions to elevate service delivery and operational impact.