John Muir

Background

About John Muir

Leader and trusted advisor with strengths in delivering end-to-end IT strategy, building pathways to the future by supporting growth and unparalleled success, and bridging the gap between business strategy and technology solutions. Experienced at navigating cultural and social differences to unite colleagues from diverse backgrounds, facilitating effective collaboration and open communication among American, European, and Asian teams. Lead teams of cross-functional professionals across the globe delivering millions of dollars in savings and increased revenue by encouraging employees to exercise individual abilities and developing and inspiring unique talents to higher performance. Key Achievements Include: Navigated cultural and social differences to unite colleagues from diverse backgrounds, facilitating effective collaboration and communication among American, European, and Asian teams for a common goal Led the implementation of ServiceNOW and ITIL processes in a single, harmonious instance to 60 countries worldwide enabling informed business transformation strategies Oversaw consolidation of 26 individual Service Desks in 15 different languages across 60 countries to 1 outsourced Global Service Desk, generating $3M annual savings Leveraged expertise to stand up and mentor Service Management Teams globally, supporting the organizational IT migration from an in-house operational philosophy to a vendor-managed service model Contact me through this profile if you wish to connect.