John Olds

Background

About John Olds

Having worked & trained within the "Customer Service" industry across several genres I am a highly organised, empathetic, pragmatic, and motivated professional, an operationally business focused person. Believing in business-development and striving for customer service excellence, both internally and externally, never promising something that can’t be delivered, as good as my word. Able to give bad news in a positive light, with clear explanations to back up the decision. Financially and strategically aware, logically minded with statistical awareness and belief in succession planning. Knowledge across several industries, of budget setting, analysis, and reporting. An effective communicator at all levels with the ability to listen and influence. Business operations, financial planning and used to working to tight SLA’s & KPI’s. Strong work ethics and a loyal and committed team player. Believes in self-development within the workplace to improve performance across the team and business. Will always do what is right!