John Omalley

Background

About John Omalley

Experienced Information Technology Client Services Manager with a demonstrated history of working in the information technology and services industry. Skilled in Business Process, Service-Level Agreements (SLA), IT Service Management, IT Strategy, and Delivery Of Projects. Strong Communicator, mentor and client advocate. Experienced in Global Outsourced (on-shore/off-shore) client contracts. Strong business development professional with a BSc focused in Computer Science from Griffith College Dublin. Global IT Client Services Manager, 16 years successfully supporting high value, global, multi-geo outsourced Business Process, Business Transformation and Cognitive Process Contracts (BPO, BTO, CPS). Skills include Service Delivery Management, Project Management, Change management, Contract Review and Audit Management, Solution and Process Design, Financial Back-Office Tools & Processes (O2C, P2P, R2R). Ensuring accuracy and driving impactful initiatives for continuous improvement. Articulate communicator valued for strengthening relationships between IT and Business at all levels, internal, third-party and client facing. Reducing jargon and simplifying complexity. Proven leader and mentor of multi-disciplinary & multi-national/multi-cultural, collocated and dispersed global teams. Operating remotely for over 12 years with 6+ years from home office. Equally comfortable to operate autonomously or within a team.