John P. Novack

Background

About John P. Novack

Motivated, enthusiastic engineer and business professional, background incorporating creativity, teamwork, leadership and eagerness to learn, seeking new challenges in enterprise business and technological transition.* Created a successful, unified software engineering team by developing new and rebuilding existing processes to improve enterprise communication, standardization, productivity, and success.* Successfully researched and created ground-up process to prepare technical support staff for deployment overseas, successfully expanding effective support to over 1500 remote employees worldwide.* Increased revenue by successfully negotiating labor and expense costs for over 30 customer projects and identified new possible revenue streams for existing business model, as well as revenue for possible business transition.* Effectively managed customer relationships, encouraging positive and negative feedback to improve customer satisfaction, loyalty and to motivate and dynamically adjust team attention to maximize performance.* Achieved 1st place design project with John Deere for proposed technological enhancements to manufacturing processes.* Graduated Management Development Program, 18 month leadership certification through CSC. Specialties: customer satisfaction, database administration, information security, policy analysis, process engineering, quality, technical support, IT,