John Parry

Background

About John Parry

IT Executive and distinguished military veteran with over 20 years of progressive leadership and management responsibilities in providing technical support. Pioneering innovator using technology to drive business growth and increase company effectiveness. Directed multi-national service desks, helpdesks, network operations centers, and info security teams. Championed introduction and implementation of ITIL across company lines of business. Worked closely with vendors in implementation of several ITSM tools. Strong advocate for information sharing, utilizing collaborative tools or creating them where none existed. Developed web-based personnel tracking system which was recognized and adopted by Pentagon for use across the US Air Force. Developed, implemented and managed new change management policies and procedures utilizing collaborative tools. Key member for managed services in numerous industry audits and assessments. Strong work ethic, working well in team environment or individually as the job required. Excellent interpersonal skills - able to communicate effectively at all company levels and across lines of business. Excel at establishing rapport with customers, developing trust and inspiring confidence. Developed training materials; scheduled and conducted training in a multitude of subjects such as ITIL, Information Protection, Incident Management, Change Management, Cisco routing, Web design and SharePoint. Led teams in creation of metrics and analysis in Managed Services and Customer Satisfaction. Developed and Managed a comprehensive Individual Development Program to provide employee career tracks and improve job satisfaction. Avid believer in customer and employee satisfaction - using NPS and CSAT industry standards to develop solid feedback process and reporting for customers and analytics to senior leadership.