John Patterson

Background

About John Patterson

Customer Service Professional with 8+ years experience working in Financial Services for Argos Financial Services (previously known as Home Retail Group) and Sainsbury’s Bank. Expertise in areas such as; Collections & Recoveries, Operation Management, Incident Management, Team Leader/Manager, Underwriting and Customer Services. Most previous role was Service Support Manager at Sainsbury's Bank within the Collections & Recoveries Operations department. Responsibilities include ensuring that customer accounts in arrears follow appropriate strategies, collaborating with internal teams and third-party suppliers, and remediating errors to safeguard customer outcomes. Expertise in analyzing large datasets and delivering actionable insights to stakeholders supports informed decision-making aligned with customer and business interests. Played a major role in the migration of Sainsbury’s Bank customers to NatWest Group as part of a large sale, including working on a number of projects and remediation on many incidents to fix accounts before migration.Previous roles at Sainsbury's Bank include Change and Incident Analyst, Fraud Investigator, Team Leader and other positions, each contributing to a solid foundation in financial services, team collaboration, and risk management. Educational background includes A Levels in English Language from Riverside College Cronton. Dedicated to maintaining compliance with FCA regulations and offering fair customer solutions.