John Piazza

Background

About John Piazza

Over a span of several years, I've carved a niche for myself in customer support, AI-driven operations management, and strategic process optimization, most notably with rankingCoach GmbH in Germany. There, I lead an international support team, ensuring customer success, optimizing workflows, and managing various cross-departmental projects. Beyond traditional customer support and marketing, I’ve embraced AI automation and data-driven decision-making to enhance efficiency and increase revenue. From implementing ChatGPT-powered support assistants and AI-integrated CRM systems to developing AI-driven collections strategies that significantly boosted cash recovery rates, I am passionate about harnessing technology to drive scalable success. My professional journey extends beyond corporate environments—I’ve also worked in teaching, coaching, and academic research, filling instructional roles at the Shasta County Office of Education, coaching basketball at SOAS University of London, and conducting academic research at the University of Wisconsin-Whitewater and graduate work at SOAS. This diverse experience has equipped me with a rich skill set, spanning customer insights, AI-powered automation, leadership, research, and pedagogy. I am always eager to explore new AI-driven innovations, automation strategies, and leadership opportunities to enhance efficiency, optimize workflows, and drive measurable business success.