John Pillay

Background

About John Pillay

Senior Professional with broad-based hardware and software support background in Siemens Telecom and Call Center solutions. Knowledgeable about the entire software development life cycle with proven skills in systems analysis, network administration, applications support and all aspects of QA (test planning & design, system test life cycle & promotion of fixes, incident & change management process) demonstrating exceptional client servicing and communication. • Possess strong skills in quality assurance procedures with full SDLC experience. • Proven technical and cross-functional roles in software quality assurance, IT operations, and Application Support in the software and communications industry. • Highly knowledgeable about Microsoft Operating Systems, general hardware, network management, applications support and all aspects of QA. • Comprehensive knowledge of multi-channel (UC) Call Centre environments, inbound and outbound call center design concepts and solid understanding of unified communications. • Possess a high level of proficiency with IBM, HP and Atlasian methodologies: testing/bug management and reporting tools (ClearQuest, Quality Center, Confluence and JIRA).