John Pitts

Background

About John Pitts

I am a seasoned Customer Experience Professional and Senior Strategy Manager with 18+ years of project management, strategy development, vendor management, and leadership experience in the telecommunications sector. Recognized for demonstrating a natural aptitude for creating and implementing process improvement strategies to optimize operational proficiency, as well as for successfully negotiating contracts to secure new vendors. Professional focal points include technical proficiencies, performance evaluation, communication skills, industry expertise, and the ability to adapt to ever-changing situations in a fast-paced environment. Delivering superior administration in these areas of expertise requires utilization of effective interpersonal skills, business acumen, and a keen eye for detail, as well as independent problem-solving, change management, stakeholder management, product and service launch experience, and resource planning expertise. My most recent role was a Senior Strategy Manager – Vendor Management, Consumer Services, with TELUS. Under my leadership I utilized my vast industry experience to direct 300 high-performing team members across 12 vendors and served as a vital ambassador for bridging internal and external workforces. Applying my problem solving, communication, project management, and technical skills, I was also responsible for delivering support and recommendations for process improvements, managing project initiatives, optimizing employee performance, and negotiating contracts with vendors, while maintaining strong professional and employee relations. Colleagues describe me as a progressive, driven, down-to-earth, technical, and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.