John Pohlman

Background

About John Pohlman

Adaptable, detail-oriented, client-centric customer success leader with experience managing partnerships and directing cross functional teams remotely to successfully exceed account management, business development, customer satisfaction/retention, and strategic growth goals. The transferable Client Services skills that I’ve obtained and refined throughout my career position me to successfully support clients in any industry. I consider myself a customer success chameleon that is able to quickly adapt to the environment of any industry and provide exceptional support to prospects and clients. I’ve successfully implemented and managed a go-to-market strategy as well as annual strategic growth plans to launch a new SaaS platform that resulted in average year over year growth of 160% and growing annual revenue from $165K in year 1 to $2.5M in year 4. The foundational values of commitment, compassion, empathy, generosity, grace, honesty, integrity, perseverance, relationship development, respect, self-motivation, self-reliance, servant leadership, understanding, and work ethic were instilled in me at a young age by my parents. Over the years, these foundational values, along with commitment to excellence, the intestinal fortitude of overcoming adversity with a stoic approach, staying calm under pressure, teamwork, and being a solution-oriented problem solver have been reinforced by educators, athletic coaches, and business mentors and are the cornerstones of my ability to mentor teams, drive performance, achieve objectives, exceed goals, and be a catalyst for growth. I was taught to be empathetic and accepting while thinking of others to find ways to be of service and value to them. This is part of my DNA and a major reason why I have been successful in providing exceptional support to clients around the world, leading to increased program utilization & ultimately customer satisfaction. I’m a great listener and curious by nature. I seek opportunities to collaborate with others and establish transformational relationships to make a positive impact. I’m an organized relationship builder with excellent interpersonal communication skills that is committed to establishing myself and my team as trusted consultants for the clients that we support by utilizing a needs-based, value added, consultative sales approach. We support clients to the best of our ability with integrity and by taking the initiative to be problem solvers. We work hard to establish rapport and deeper personal relationships with client leaders that transcends business.