John Rafferty

Background

About John Rafferty

John Rafferty is a dedicated and professional Service and Operations Leader with 15+ years of experience leading, developing, and coaching high performance service, sales, and operations teams across multiple industries and disciplines. He is able to lead by example with confidence and trust through combining a strong relationship-building management approach with a keen ability to utilize data and metrics to identify opportunity areas. Additionally, he encourages a positive and collaborative environment where strengths are highlighted, drawing on his experience leading and working closely with diverse clients and employees across the globe. John has a proven track record managing and resolving complex client and customer concerns with particular focus on cause analysis and process improvement of the customer experience (CX). He is especially comfortable working in ambiguity and within fast-paced and evolving environments, allowing him to adapt, quickly recognize opportunities and process improvements, and drive effective change. These experiences and strengths have helped to ensure successful project outcomes that improved customer experience results, client satisfaction, team retention and satisfaction, turn around time, sales targets, and business development opportunities. He is a unique leader with a robust and diverse set of strengths and experiences, ready to elevate and positively move his organization and those within forward. John makes a priority to be a positive and outgoing person. He is energized working with an organization and people with a similar desire to help the world in which we all live. Being part of an organization with strong values and a defined mission is paramount.