John Ramos
IT Support Specialist at Baptist Health System
Based in San Antonio, United States
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Seniority
Staff
Department
Information Technology
Location
San Antonio
Industry
Hospitals and Health Care
Company size
2.4K
Contact information
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j•••••••@baptisthealthsystem.com
Phone
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Background
About John Ramos
A versatile and experienced IT Professional/ Analyst with over 10 years of combined in-depth cross-industry experience with a strong Technical Support background that includes Software Support in the industries of Finance, Healthcare, Power & Energy, providing Incident and Disaster Response, and Data Analytics. I am a Certified HDI Desktop Support Technician am also Bilingual who can read, write & and speak fluently in Spanish, I have a strong familiarity with ITIL and a proven track record with an administrative background with Microsoft products such as MSO365, Azure AD, ticketing systems such as BMC Remedy, Zendesk, ServiceNow Suite, CyberArk across various platforms and projects. Knowledgeable in Computer Information Systems and Database Management Systems with a strong background performing support roles as a coordinator, vendor management, asset management, incident management, and risk management as well as levels 1 & 2 Help Desk/ Technical Support. No longer accepting any Contracts or Contractual opportunities at this time, only interested in direct or permanent hire.
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