John Reagan
Customer Support Engineer at The Reynolds And Reynolds Company
Based in Tallahassee, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Tallahassee
Industry
Software Development
Company size
5.4K
Contact information
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j•••••••@reyrey.com
Phone
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Background
About John Reagan
As a DOC Retail Infrastructure Support Analyst at Best Buy/Genesis 10, I provide senior-level service desk support for various IT systems and devices. With over 20 years of experience in the IT field, I have developed strong skills in configuring, installing, troubleshooting, and maintaining networks. Using Cisco routers and switches, Windows Servers and Desktops, Mac OS X, Android Zebra devices, and other peripherals. I started as a temporary analyst and was one of the two analysts out of 25 who were hired to full-time positions, thanks to my ability to resolve second-level support issues, collaborate with internal and external teams, and deliver excellent customer service. I also have extensive experience in providing international wireless multimedia support for Apple products, where I helped customers with network connectivity, hardware and software compatibility, Currently I am studying for my Windows Server 2022 and Azure Certification. I am passionate about learning new technologies and finding solutions to complex IT challenges.
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