John Richardson

Background

About John Richardson

Expert coffee professional manager with over 33 years industry expertise, working closely with customers to ensure the seamless supply of high end coffee machines throughout the UK. Managing National Customers to consistently provide the highest possible level of customer satisfaction in an increasingly competitive market. Strong communication, presentation, and personnel management skills; working effectively across multidisciplinary teams to provide high standards of support and expert advice; reporting confidently and concisely to all levels of seniority. Confident and articulate, commanding respect through knowledge, experience and persona; building close working relationships with, Customers and Suppliers; supporting the service team with regular communications to enhance the Customer experience. Thriving under pressure, capable of managing multiple priorities and working to critical deadlines and objectives, driving performance and ensuring company service levels are achieved at all times. Possessing critical reasoning skills, and a sound decision-maker; able to organise workload effectively and support others; applying a quality-focused innovative approach, with the ability to solve problems and promptly implement effective action plans