John Rokos

Background

About John Rokos

OBJECTIVE: Professional Customer Service Contributing strengths and experience in customer service and relationship management. A seasoned team player and high-capacity problem solver with over 20 years of experience. Providing a strong work ethic and a solid track record in building productive relationships, resolving complex issues and winning customer loyalty.… following through on time, under budget and accurately. The term “support” means a lot of things to a lot of people. To me it means measurable, identifiable and positive RESULTS and making my superiors and peers look good. SUMMARY OF QUALIFICATIONS Ground-up experience in high volume transaction processing operations Significant skills in ongoing transactions and complex deals Core member of team that capitalizes on the strengths of team to expedite millions of transactions a month Understand and proactively identify leading indicators of client attrition and mitigate risk Provide highest level of service by quickly and accurately identify customer needs and articulate the solution to their question Ability to apply key principles appropriately to the individual client’s needs Proactive with the ability to anticipate situations, develop proposals and positive solutions Top performer in customer relationship building