John Sarra

Background

About John Sarra

Technical writing and editing expert who will bring clarity and understanding to your user manuals, product documentation, quick-start guides, training materials and hundreds of other publications that software and high-tech companies need. I specialize in translating “geek-speak” into language that the lay person can understand and can provide a variety of ways to get audiences to understand – and use – the technical material that you are trying to communicate. Over my career, I have worked directly and indirectly for companies that are leaders in their industry - like MetLife, Pitney Bowes, Unilever, K-Mart, Con Edison, Warner Lambert, Corning, Procter & Gamble and Marsh & McLennan. I have also worked on projects in the government sector for the U.S. Army, DoD, NIST, NSA and CIA. My specialty is helping software industry startups to establish a good foundation for their documentation strategy. My passion is turning people on to technology and helping them achieve their goals through it. I’m a computer "un-mystifier", writer, professor, and lover of good beer and smooth jazz. Specialties: Technical Writing / Copy Editing • Documentation Management • Single Source Content • Communicating Technical Concepts • Information Mapping • Curriculum Development • User Requirements • Proofreading • Course Design • Software Training Delivery • Business Analysis • Analytical Problem Solving • Reporting • Facilitation • Presentations • Needs Assessment Also. providing clarity when there is little, patience when you have none and the gentle guidance of understanding to steer you through the rough waters of information technology.