John Snow

Background

About John Snow

Highly effective Director of Customer Service with 20+ years of experience specializing in operations and client services management. Offering an array of skills in high-profile client development, process improvement, team building, project management, client engagement, mentoring, coaching and logical problem solving. Proven ability to create high-functioning teams by establishing a positive culture of accountability, teamwork, collaboration and channel performance. Track record of assisting organizations achieve revenue growth while working in dynamic, high-pressure environments. Proactive leader; capable of implementing quality standards to drive outstanding results. Out-of-the-box thinker and highly organized, with keen attention to detail. Equipped with written and verbal communication aptitude and strong work ethic to effectively establish and cultivate solid customer relationships. Specialties: Operations Management, Organizational Structure Development, Strategic Planning, Performance Assessment, Training & Development, Effective Leadership, Consumer Acquisition, New Business Generation, Project Management, Conflict Resolution, Consultative Sales, Process Improvement, Inventory Management, Sales & Marketing Strategies, Customer Service, Database Management, Negotiation Strategies, Company Representation, Vendor & Client Relations, Pipeline Management, Cross-functional Collaboration