John Soberano
Customer Service Representative at Ada
Based in Iloilo, Philippines
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Seniority
Staff
Department
Customer/Client Service
Location
Iloilo
Industry
Software Development
Company size
1.9K
Contact information
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j•••••••@ada-asia.com
Phone
5 credits+63 ••• •••• ••••
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Background
About John Soberano
I have over 6 years of experience working in BPO Industry. Currently, I work as Customer Service Representative in E-Commerce Industry, improving products and services for our customers by using online platforms such as Shopee and Lazada. communicate with customers through live chat or email to answer questions, solve problems. Previously, I was Customer Finance Specialist which handles telco accounts for Sprint in Collections Department. Handling bills and collecting payments from the customer specialized in changing plan which suits to their budget. Competencies: Persuasive Speaking Skills. Empathy. Adaptability. Ability to Use Positive Language. Clear Communication Skills. Resolution.
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