Verified recordIT Services and IT Consulting

John Steinebach

Level 2 Premier Support Engineer at Hewlett Packard Enterprise

Based in Ontario, United States

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Seniority

Staff

Department

Information Technology

Location

Ontario

Industry

IT Services and IT Consulting

Company size

85K

Contact information

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j•••••••@hpe.com

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Background

About John Steinebach

As a Premier Support Engineer at HP, I provide remote technical support for the Commercial Print Division, working from home via email or phone. I collaborate with field technicians to resolve Level 2 cases, offering best-in-class service and customer satisfaction. I also lead Apple iOS and Mac support for printers and copiers, creating training documentation and videos. Additionally, I work with Specialist and Level 3 engineers to identify trending issues and improve our support processes. With over 5 years of experience in this role, I have developed strong skills in remote troubleshooting, electronics, and training. I hold certifications in Network Security Plus and CCNA, and I am always eager to learn new technologies and enhance my expertise.

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