John Stillman

Background

About John Stillman

I am a senior Operations Manager with 20+ years industry experience in the Salesforce, FinTech, Telco and Defence industries, with a track record of building up SME business from start-up to maturity and / or acquisition. I have a strong appetite for innovation, particularly with the emergence of AI in the workplace. I am currently overseeing the operations group at Axsy, one of the most innovative companies in the Salesforce Public Sector / Field Service / Consumer Goods spaces. I can leverage my industry knowledge and in-depth experience in operations and professional services to ensure the company I work at has a rock-solid dependable, efficient, class leading delivery and support capability with an enviable reputation for customer satisfaction. My areas of expertise include: Operations Supporting SaaS, in-house and product solutions Introducing AI into the workplace Facilities management Team leadership Outsourcing and supplier management Incident management Cyber security Regulatory compliance (ISO, PCI, GDPR) Service desk SLA’s Customer satisfaction Project and Programme management Strategy and planning Contracts and negotiations Programme leadership and management Risk management Budget control Customer acceptance Stakeholder management Pre-sales consulting Business analysis Expert design guidance Training materials creation and delivery High performance teams Inspiration and motivational speaker Recruitment and onboarding Career development Coaching and mentoring