John Summa
Tech 5, Strategic Account Operations, Sage at Comcast Business
Based in Waterbury, United States
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Seniority
Other
Department
Other
Location
Waterbury
Industry
Telecommunications
Company size
9.1K
Contact information
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j•••••••@••••••.com
Phone
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Background
About John Summa
Business and Residential Technical Support Professional Telecommunications professional with an extensive customer service, business analysis, technical support and product and services ambassadorship background in the residential and business markets. An experienced problem solver, resolving technical and provisioning issues. Highly skilled at retaining customers, negotiating resolutions to customer escalations, and retaining customers by applying advanced technical support, conflict resolution, and negotiating skills on business and residential accounts. Computer skills include Word, Excel, PowerPoint, Outlook, Various Provisioning, and Technical Support Computer Programs, SPSS, Service Central Help Desk Tickets, Billing and Collections Programs, Remedy, Cable data, CSG, IDA, Kronos, People Soft, Empower, WFO, and metric software programs CORE SKILLS Customer Service Billing Project Management Professional Writing Conflict Resolution Field Services Business Research Troubleshooting Sales Support Account Coordination Order Processing Technical Support
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