John Sun
Senior Technical Support Executive at Synopsys Inc
Based in Sunnyvale, United States
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Seniority
Staff
Department
Information Technology
Location
Sunnyvale
Industry
Software Development
Company size
28K
Contact information
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j•••••••@synopsys.com
Phone
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Background
About John Sun
As a technical support supervisor, I am committed to improving the efficiency and output of the support team. I will analyze support request types and trends, develop processes for resolving customer issues, and build a knowledge base and FAQ data set. I will also formulate work goals and assessment standards for team members around these.
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