John T. Wilson

Background

About John T. Wilson

Proven transformation leader with extensive history in driving organizations through the development and execution of their digital strategies. Possess a wide-range of experiences across process improvement methodologies and numerous market leading intelligent automation solutions. A diverse and hands-on business operations background paired with broad and advanced technology experiences. An innovative and dedicated leader focused on delivering efficient, simplified, mobile and digitally transformed experiences to customers and employees. Key Assets: • Industry Expertise – Financial Services (emphasis), Insurance, Telecommunications, Healthcare and Government verticals across front end customer facing, back office and high transactional call center environments • Delivery – Consistent 20 year history of delivering measureable results and significant financial impacts • BPM expertise – Appian, Pegasystems, IBM Smarter Process and BlueWorks, DST • RPA experience – Blue Prism, Automation Anywhere, Pega Robotics / OpenSpan • Process improvement certification – Lean Six Sigma Green Belt • Sales – Experience selling multi phased transformation programs to C-level leadership • Communication – Executive presence with strong communication skills • Team and people development – Built multiple improvement teams and mentored resources