John Terence

Background

About John Terence

As a Project Manager and Technical Architect at Tata Consultancy Services (TCS), I lead the design and implementation of OpenText Exstream solutions for BFSI projects. With over 6 years of experience in this role, I have successfully delivered scalable, secure, and efficient document composition solutions that align with strategic objectives. I collaborate with cross-functional teams to provide technical guidance, optimize performance, and ensure compliance with industry regulations. In addition to my technical expertise, I also have a strong background in customer communications management. As the Head of Customer Communications Management (CCM) at TCS, I led a team dedicated to transforming client interactions through innovative solutions. We leveraged OpenText Exstream to deliver personalized, consistent, and compliant communications across various channels, enhancing customer engagement, driving revenue growth, and ensuring brand loyalty for our clients. I hold an MBA in International Business and two BTech degrees in Information Technology. I am passionate about delivering high-quality solutions that meet client needs and drive business success.