John Tighe

Background

About John Tighe

I am a resourceful, driven, and focused professional with a seasoned client success background, a history of optimizing and streamlining client onboarding processes, and a talent for aligning teams around common goals. I combine over 17 years’ experience providing account management and customer success leadership for a high-profile provider of background check services; delivering a highly differentiated customer experience that fosters brand-loyal clients; shaping top-tier teams of customer success personnel through on-the-job training, continuous feedback, and mentorship; and carefully shaping the processes and policies that sustain an efficient, productive, and highly competitive organization. I am a supportive team leader with a strong ability to take charge of projects, train and empower others, and motivate those around me to do their best work. I believe a leader’s primary duty is to cultivate, professionally develop, and grow confidence in his team. I have the ability, expertise, and coaching skills to drive my team to success. I have the communication skills to clearly articulate my vision, persuade people to take action, and get the ball rolling in the right direction. Whether I’m sending out emails, communicating with a customer, presenting to a crowd, or anything in between; I communicate quickly, accurately, and effectively. I am an agile thinker with the unique ability to learn, unlearn, and relearn; because success is less about what you already know and more about expanding your knowledge base. I have the agility to pick up new skills, adapt them to my needs, and respond to challenges with competence and conviction.*Key Skills*- Strategy Formulation - Client Engagement/Retention - Team Building & Motivation - Business Process Optimization - Talent Development - Customer Success Leader - Analytical Problem Solver - Revenue Generation