John Tudor

Background

About John Tudor

History of progressive experience in B2C & B2B service, sales and business operations positions. Experience with both direct sales and service, as well as distribution channels. Clear vision of how to use metrics and performance indicators to drive internal productivity and enhance the customer experience. Understands and identifies business process gaps, leading to optimization of sales/service teams and available resources. Driver of CRM (Salesforce) adoption for field service and business development groups. Results driven champion of continuous improvement activities for sales and customer service teams. Successful record of: B2B industrial sales, new construction markets, bid specification sales, sales coaching, customer retention, customer experience, employee development, setting performance goals, leading remote employees, P&L responsibilities, budgeting, relationship building, new business generation, sales forecasting, data analysis, field operations, aftermarket sales, customer service, call center operations, and net promoter scores, performance metrics.