John Utter
Usability Assurance Manager, Enterprise Accessibility Sme at Northrop Grumman
Based in United States
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Seniority
Manager
Department
Information Technology
Location
United States
Industry
Defense and Space Manufacturing
Company size
81K
Contact information
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j•••••••@northropgrumman.com
Phone
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Background
About John Utter
Two decades collaborating with enterprise web application product teams to test, track, integrate and improve measurable usability metrics including web performance, task completion, user errors, and ICT accessibility for businesses and the US Government. DOD & Federal employees use critical web and mobile applications he helped create. · Helps improve user’s application response & task times, slash help desk call volume, and increase Customer Satisfaction scores by improving UI consistency, error recovery, access to online help, and user communication. · Front-End Optimization seeking average pageload() event and Time-to-Interactive below 2 seconds. PageSpeed improvements for reductions to HTTP traffic in size and volume. · Revised Section 508 (WCAG 2 AA) compliant web user interface development and remediation. RFP response, VPATs and accessibility audits. · DOD TS clearance (Active), USDA (2009), CWT Military & Government (2018)
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