John Vandyke

Background

About John Vandyke

Mr Vandyke has more than 35 years experience in business management and management consulting, of which more than 30 years have been spent in and around the information management and technology sectors. His successes include:• Developed and implemented business cases, business plans and strategic plans;• Developed and managed corporate change programmes;• Successfully managed individual projects up to $20 million on time and on budget.• Successfully analysed and reengineered business processes in response to changed legislation or other strategic or business environmental developments;• Developed business system requirement specifications and associated procurement documentation;• Managed sourcing/procurement of technology and service solutions to meet business improvement objectives;• Managed IT Service Delivery Teams of more than 80 staff to agreed service levels and within budget (up to $25 million), including full P&L responsibility;• Managed poorly performing service units back to target; • Developed and implemented customer contact/customer service strategies for external and internal customers;• Provided advice, guidance and leadership to chief executives in the pursuit of business improvement;• Developed and extended key customer relationships for clients;• Developed and implemented technology solutions to meet management information, process improvement and cost containment objectives;Specialties: • Government, including welfare, health, capital works, education, corrective services, police, transport and business regulation.• EBusiness Solutions and customer self service,• Customer service management and call centres,• IT Services and Investment Planning and Management,• Content managed and database enabled solutions for internet, extranet and intranet applications.• Case Management, and• Financial Management.