John Vaughan

Background

About John Vaughan

Good Morning, Good Afternoon, and Good Evening! My name is John, and I am lead IT technician for Broadway National. A bit about my professional life, I have spent my entire life in front of a computer from such a young age. In that time, I have become well acquainted with technology. When I came to this position with no professional experience working in IT, I taught myself to support a company of currently 250+ users mostly solo as my manager was focused on Dev Ops when not training. In the time since, we now have a team of 3 technicians. I have received my CompTIA A+ and Microsoft 365 Fundamentals certifications. I pride myself on problem solving skills both technologically and mechanically. And that I truly love working in this field. I hate to hear the stories about "being stuck on the phone with IT" we hear from others outside. I work hard to make that difference to my users. I relish the opportunity to grow my toolkit with new subjects and improving those I currently have. Being in a very small department, I have had the opportunity to dip my hands into many different aspects of IT including -Security: Door systems (Win Pak)-Phone Systems (Vertical Wave, DialPad)-User Account control (password resets, account creation/termination, groups, Group Policy, Roles, etc)-Hybrid environment (on prem AD/365)-Imaging workstations -On call for remote support off hours -Remote support (Datto Rmm, ConnectWise)-Fun Committee member -Inventory Management/Ordering -Documentation -Side jobs for Owners family -Mobile Device management (Verizon account, Apple Business Manager)-Social Media account control -Server Rack Cable Management -Travel to NC office to setup workstations, TVs and continuously growing! Projects -Multiple company seat changes every 2-3 months (60+ moves Lead))-Company Radio Station w/ user suggestion/contributions (lead)-Open Area TV system (Lead)-Solar Winds service desk (Lead)-Arctic Wolf Managed Security Awareness Phishing Campaigns (Lead)-Dial Pad (assist)-Arctic Wolf Managed Detection (assist)-Last-pass (Backup)-3 Annual donation drives for Back-to-school, Thanksgiving, Christmas Toys With the dawn of artificial intelligence, I have developed processes to utilize GPT for advanced problem solving without relying on untested information. However, my biggest contribution to you would be a hardworking employee who does not quit until the job is done have ambitions of leaving New York and would be willing to work remote or relocate. I am always open to competitive offers