John Vu

Background

About John Vu

As a Claims Specialist at DingGo, I handle up to 200 active claims concurrently, investigating, troubleshooting, and resolving issues in all steps of the repair process. I am solely responsible for the largest account within the business, Uber Carshare and Turo, alongside Retail clients. I also create SOPs for the business to ensure compliance with policies and procedures. In addition to my current role, I have experience as a Customer Service Specialist at DingGo and Scentre Group, where I managed initial claims for multiple fleet accounts, ensured compliance with company standards and client specifications, and provided support to team members on processes and compliance requirements. I consistently scored over 95% on all QA scores, demonstrating my ability to deliver high-quality service. I am skilled in customer relationship management (CRM), recruiting