John Waters

Background

About John Waters

I am a dedicated Client Service Officer with extensive experience at Citi Bank, providing exceptional service and support to platinum-tier clients. My career spans multiple areas of the bank, including Trade and Treasury Services and Custody Securities and Derivatives, giving me a well-rounded understanding of financial operations and client management. My role involves preparing and reviewing complex financial and accountancy reports with precision and regulatory compliance. I proactively review trades to ensure our platinum client secures no failing trades. I am also responsible for training new hires and contributing to cross-departmental projects that enhance team performance and operational efficiency. Drawing on my broad knowledge of both the cash and custody sides of the business, I bring a holistic understanding of client needs and internal processes. Outside of work, I serve as a rugby coach for my local team, where I apply and refine my leadership, communication, and people management skills—qualities that directly translate into my professional success. I am highly organised, adaptable, and capable of working both independently and collaboratively to achieve optimal results for clients and the organisation.