Verified recordFinancial Services

John Wawrzynski

IT Service Experience Sr Engineer at Guardian Life

Based in Deer Park, United States

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Seniority

Staff

Department

Information Technology

Location

Deer Park

Industry

Financial Services

Company size

10K

Contact information

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Email

1 credit

j•••••••@guardianlife.com

Phone

5 credits

+1 ••• •••• ••••

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Background

About John Wawrzynski

Service management professional with indepth experience managing, documenting, enhancing, replacing and maintaining information systems technologies, processes and procedures supporting organizational effectiveness. I possess a thorough knowledge of Service Desk management processes and procedures, with a specialization in third party vendor management. Able to analyze process flow and reduce costs / improve efficiency (increasing customer satisfaction) by designing and implementing new business processes utilizing a Lean Six Sigma Methodology, coupled with Project Management tools and techniques. Specialties: Lean Six Sigma (DMAIC) Methodology, Call Center Optimization, Incident Management, Business Process Management, Business Process Reengineering, Project Management, Process Improvement, Service Desk Best Practices, ITIL

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