John Weston

Background

About John Weston

Various ticketing systems such as; Maximo, Remedy, ServiceNow, Spiceworks, and Alteris. • Operating Systems: Windows (includes installation/trouble shooting) • VMware and Hyper V management. • Networking: LAN/WAN, TCP/IP, VPN in a windows environment. • Able to configure additional software and peripherals such as printers, scanners, copy machines. • Performed hardware upgrades such as memory, mother boards, cpu's, hard drives, power supplies, network cards, video cards, and laptop lcd screens, • Strong working knowledge of MS Office 2003, 2007, 2010. 2013, 2016 • Excellent software installation skills, with knowledge of trouble shooting compatibility issues. • Experienced with Blackberry/PDA/Android/Iphone Hand held devices to include activation, server support, and troubleshooting. • Knowledge of Windows Active Directory/Exchange (user creation, group membership, password reset, account restrictions, and distribution groups) • Office 365/Azure/Dirsync Administration. • SCCM-Imaging and software/applications deployment. • Experienced in identifying and removing security threats (virus/spy ware/worms) • Skilled in remote desk top support technologies. • Ability to participate in the physical relocation of PC equipment including equipment installations and moves. • Audio Video Equipment/Conferencing set-up. • Excellent verbal and written communication skills. • Excellent interpersonal/customer service skills