John Weyman Williams
Customer Support Specialist Product and Supply Chain Support at Florismart
Based in Weesp, Netherlands
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Seniority
Staff
Department
Other
Location
Weesp
Industry
Retail
Company size
13
Contact information
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j•••••••@florismart.com
Phone
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Background
About John Weyman Williams
Since moving to the Netherlands in 2018 I have been working as a customer service agent for Florismart, an online platform linking florists in the UK to Growers Suppliers, Importers in the Netherlands, and selected British growers, allowing the florists to order from multiple suppliers which we consolidate and ship to them as 1 delivery. As a customer service agent I use my experience assisting customers with all their enquiries on accessing the web-shop, ordering, deliveries, billing and arranging special orders direct with suppliers, advising on the products available, seasonal availability, how to find specific items as well as product specification and ensuring all dally admin duties are completed. Throughout the course of my employment I have expanded my knowledge in addition to my daily tasks and was asked to become a part of the product team, acting as point of contact to suppliers and growers, assisting with their enquiries regarding keeping their stock on the platform up to date and ensuring they receive their orders in a timely manner for prompt delivery.
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