John Yakob
Director Support Escalation Management at Microsoft
Based in Matthews, United States
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Seniority
Director
Department
Operations
Location
Matthews
Industry
Software Development
Company size
233K
Contact information
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j•••••••@news.microsoft.com
Phone
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Background
About John Yakob
Techical management experience working with high performance teams that support both Fortune 500 companies to small "Mom & Pop" business. Have managed teams that take reactive incoming issues to teams that are assigned dedicated customers who have a mix of proacative and reactive needs.Have also set up offshore support in India to assist the US support teams handling reactive issues.
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