Johnathan Fowler

Background

About Johnathan Fowler

I am a dynamic and results-driven professional with a reputation for leading by example and excelling both independently and collaboratively. Combines a proactive approach with exceptional communication skills to simplify complex concepts for diverse audiences through adaptable methods and tools. I am seeking a challenging career opportunity that will allow me to utilize my skillset to make the organization better, stronger and more efficient. Skills such as: Low To High-Risk Collections | Training | Consulting | Facilitation | Sales | Quality Assurance Review | Auditing | Call Recording and Monitoring | Analytical | Microsoft Word, Excel, Power Point and Outlook | Sound Forge | CARS | iTop During my last role as a Team Manager with Wells Fargo I led daily production, operations, and performance of Late-Stage collections team to ensure the department’s performance and quality customer service goals are met. In addition, ensure adherence to company policies, procedures and compliance with state and federal regulations. Track representative’s daily adherence to schedule and attendance policies. Approve and review accounts. Provided recommendations for hire, advancement, promotion and/or termination of employment in my role as Account Resolution Team Manager Previous to that in a Learning and Development role I oversaw team leads and delegated tasks for training facilitation, floor coverage and refresher training as needed. Work with new hires coming into the organization for on-the-job role specific training. In addition, responsible for developing and updating training material for both new hires and incumbent agents as well as delivering feedback to team members and transition team lead in my role as a Account Resolution Transition Team Manager