Johnnie Johnson

Background

About Johnnie Johnson

I am a detail-oriented Data Specialist with over 15 years of experience specializing in data integrity, CRM administration, policy operations, and quality assurance. Skilled in Salesforce, Excel (Pivot Tables, Power Query, and data cleansing), and SQL, I excel at troubleshooting data discrepancies, improving processes, and collaborating across teams to ensure data accuracy and operational efficiency. Currently, I validate and update membership data remotely using Dynamics 365, Power Query, and Excel, while presenting insights to technical teams and leadership to drive process improvements. Previously, I managed complex client policy data via Salesforce and internal systems, maintaining regulatory compliance and ensuring accurate new group builds. I also bring experience in data annotation for AI training, maintaining high-quality standards and developing best practices to boost team performance. My tenure at Winston-Salem Forsyth County Schools saw me overseeing student data management and delivering training that improved stakeholder engagement and system utilization. I hold a Bachelor of Theology from Impact University and have completed coursework in Information Systems and Computer Technology. Additionally, I maintain an active NC Health & Life Insurance License, demonstrating my commitment to continuous professional development. Core strengths include data management, reporting, and dashboard creation, process improvement, cross-functional collaboration, and problem-solving. I am passionate about leveraging data to support informed decision-making and enhance organizational outcomes.