Johnny Mitchell

Background

About Johnny Mitchell

I’m an IT Manager with 10+ years of leadership experience and a proven track record in IT service management, infrastructure modernization, and team development. Currently, I lead IT operations for a multi-site utility company, supporting both corporate and SCADA environments. My work spans: • Implementing ITIL-based incident, problem, and change management processes to reduce risk and improve service stability. • Leading infrastructure transformation, including migration to pfSense+ firewalls, Veeam with immutable cloud backups, and network segmentation for security. • Managing vendor relationships (Netgate, Dell, Backblaze) and guiding a small IT team through complex, high-impact projects. My foundation includes roles in network administration, service delivery coordination, and help desk operations, as well as 10+ years in management prior to IT — where I built strong skills in people leadership, budgeting, and operations. I hold an ITIL 4 Foundation certification and am pursuing CISM, Azure Fundamentals, CCSP, CAPM/PMP, COBIT, and CGEIT to deepen my expertise in IT governance, security, and leadership. Career Goal: Transition into an IT Director or Cybersecurity Manager role, where I can combine my technical expertise, IT governance knowledge, and leadership experience to deliver secure, resilient, and future-ready IT environments.