Johnny Watson

Background

About Johnny Watson

A help desk professional providing direct user support in diagnosing, troubleshooting, and upgrading various networking and systems issues serving an organization of several hundred employees in a major metropolitan area. Responds to user requests for assistance via spoken or written communications. Conducts training for all users, including authoring, editing, and revising training manuals for new and updated hardware and software. Requests feedback from users to improve customer service and support. During my technical support and management career, I have sought opportunities to analyze situations accurately so effective plans of action could be developed and safely executed, establish good relationships with customers, maintain effective management expertise, as well as teach and mentor junior and mid-level personnel in accomplishing their duties. A few of my recent successes include: Upgraded all store servers to Windows Server 2016 along with new server hardware to improve and stabilize the environment throughout the organization Upgraded an office’s hardware to allow work from home capabilities during the pandemic timeframe via s VPN, which is still in effect today. Identified unsold stock in boxes that were stored in inventory; developed a label to specify what was in each box, which reduced the number of stock boxes by roughly 30% in seven months