Johnson Mathai

Background

About Johnson Mathai

Work Experience : Currently working in ICICI Bank as Product Manager (Trade finance Operations) 1) Conducting trainings related with trade 2) Preparing MIS Deviations and NPS (Net profit score) of Branches 3) Follow up and co ordinate with branches and resolving the queries 4) Publishing BEP (Scores and performance of all employees) on regular basis 5) Publishing branch fee and co-ordinate with branches regarding the same 6) Assisting branches for creation and set up of new branches 1) Worked in HDFC BANK as Deputy Manager in RETAIL OPERATIONS (Retail liablity) Period- 23/05/2007 – Till date ( 11.8 yrs) CIT/DBRM Dpt. 1 year JOB PROFILE -Verification of Net banking financial rights form and providing Net banking financial rights to customers -Verification and Authorizations of customer address change request - Verification and Authorizations of customer Ecs cancellation request - Handling Bill pay process -Handling Compliance with all AML laws,regulations,RBI guidelines,written procedures,KYC customer /transaction monitoring -Responsible for complete compliance of the closure of customer complaints & queries within the TAT -Performing the required KYC screenings on customers & documenting the information obtained on the client’s as required by KYC procedures -Monitoring the account activities of alerted customers 4 YRS IN RETAIL LIABLITY COMPLAINT DESK JOB PROFILE -Handling/solving customer queries and complaints from branches related with fixed/Term deposits and its Tds(Tax)A/c opening, Document verification (DVU),MSIGN,MTD,Customer -instruction (CIT ) & providing timely accurate resolutions.(Handling queries of entire CPU (retail liability operations)-Coordinating and following up with branches and other units of bank to ensure transactions are processed in a timely and accurate manner-Quality check(QC)on daily basis of mails and documents processed -Handling customer relationship management (CRM),Grievance redressel cell (GRC) and providing timely solution,PBG(Private banking customers)and MD complaints desk 7 YRS IN TDS UNIT Handling/solving customer queries and complaints from branches related with fixed/Term deposits and its Tds(Tax) & providing timely accurate resolutions-Handling customer complaint desk -Preparing and publishing Daily MIS of our dpt to senior management -Tallying of all the monthly critical sequential reports -Quality check(QC)on daily basis of mails and documents processed -Compiling of monthly remittance amounts and reconcillations -Preparing E-TDS returns and co-ordinating with vendors