Johnson Odiase

Background

About Johnson Odiase

As a seasoned banking professional with over 10 years of experience, I possess a comprehensive understanding of banking operations, customer service, and complaint management.*Career Progression* I began my career as a frontline officer at Stanbic IBTC Bank, where I progressed through various roles within branch operations, including- Customer Service - Asset Custodian - Clearing Officer - ATM Custodian - Customer Service Representative, delivering exceptional client experiences - Asset Custodian, safeguarding high-value assets with precision - Clearing Officer, ensuring efficient transaction processing - ATM Custodian, maintaining optimal ATM functionality and uptime.*Current Role* As the Branch Service Manager, I oversee the seamless delivery of customer-centric services, ensuring exceptional customer experiences and driving revenue growth.*Key Achievements*-*Transformation Support*: Contributed to the successful transformation of the bank's core banking application from Equinox to Finacle, developing expertise in managing operational and service-related challenges-*Retail Banking Expansion*: Supported the rapid expansion of the bank's retail banking market share, ensuring seamless service delivery and promoting a cohesive corporate culture-*ATM Deployment and Management*: Successfully managed ATM deployments, conducting feasibility studies to identify viable locations and negotiating agreements between the bank and property owners-*ATM Uptime Optimization*: Ensured optimal uptime of deployed ATMs to 99% overall uptime, coordinating interactions between the cash team and ATM officers to guarantee cash availability.*Skills and Expertise* With a solid foundation in customer service, banking operations, and complaint management, I possess expertise in- Customer Service - Banking Operations - Complaint Management - Team Management - Leadership - Problem-Solving I am poised to leverage my expertise in a sales role, driving revenue growth and delivering exceptional customer experiences.