Jojo Crossen
Director Client Experience & Performance- Americas at Grown Brilliance
Based in New York, United States
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Seniority
Other
Department
Other
Location
New York
Industry
Luxury Goods and Jewelry
Company size
79
Contact information
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j•••••••@grownbrilliance.com
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Background
About Jojo Crossen
Director of Client Experience | Luxury Retail Executive | Operations & Client Strategy Expert Accomplished leader with 20+ years of experience in luxury retail, specializing in client experience, store operations, and merchandise allocation. Proven track record of driving customer loyalty and operational excellence through strategic, client-centric initiatives. Adept at leading high-performing teams, opening and supporting stores across North America, and aligning service delivery with brand heritage and innovation. Combined motivational leadership, cross-functional collaboration, and deep industry insight to elevate engagement, streamline processes, and deliver measurable business impact.
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